Lion VoicesNovember 12, 2025

A Computing Calling: Mary Miller

Written By: Ian Silvester

A workplace injury in 1987 prompted Mary Miller to consider new options. 

At that time, computers were still a developing technology, and she sensed they were here to stay. She trusted her instincts, and computers have been central to her career ever since. 

“I knew there would be work for a long time in computers, so I chose to be retrained in them,” she said of earning her associate’s degree in computer science. 

With her newfound skill set, Miller went to work for Best Buy, eventually rising to the role of deputy of counter intelligence. Although the title sounds like it was ripped from the pages of a best-selling spy novel, she explained that the label just meant she got a badge and was “the boss and got to direct everything.” 

In 2011, Miller moved from Modesto, Calif., to Arkansas, to be close to her daughter’s young family. The move involved starting a new role at Best Buy as an advanced repair associate and finding another job to add to her income. 

“I needed another job in computers,” she said matter-of-factly. “I first got hired here (in 2011) working the (IT) service desk up front.” 

After eight months, Miller was promoted to PC systems analyst. She continues to hold the title and works as an inventory management specialist. 

“I don’t know programming, and that was the first thing I told them. I was told, ‘We don’t need a programmer, we have plenty of those. We need somebody who can get in and do the job.’ I said, ‘I can do the job,’” she said. 

As the PC systems analyst and inventory management specialist, Miller often works behind the scenes to ensure that the technology in classrooms and offices across UAFS is in good working order. She also oversees tracking all university-owned electronics, tagging and importing new items, and preparing them for distribution 

When she’s not making sure everything is operational for student success in the classroom, Miller said she also helps resolve IT tickets and trains the department’s student workers. 

“The way I look at it, I’ve been put on this earth to help people. So, no matter where I’m at, I’m going to help in the best possible way that I can,” Miller said. 

One way she accomplishes that is by asking the oldest question in the IT book: “Have you tried unplugging and plugging it back in?” 

Miller said the question is asked not to incite frustration but to give a quick answer so IT can determine if there’s a bigger hardware issue. 

“If you never shut down and restart, then how will you clear out any mishaps that the electronics have made? When you shut something down, it loses all memory of everything, so it clears out those mishaps when you turn it back on and get a fresh operating system,” she said. “If you shut it down and restart it, most of those problems are going away unless it’s a physical hardware problem.” 

With over 20 years of computer and computing expertise under her belt, Miller said the best way to keep devices working their best is to “turn off your computer and restart it at least once a week.” 

“If you are experiencing any problems that a restart won’t fix, call me. I’ll come help you,” Miller said. 

Miller plans to retire by 2027, but she doubts that will stop her helping others. She will spend most of her time in Alabama caring for her mom and traveling back to California with her to visit family. Until then, she’ll continue working to make sure every classroom and office runs smoothly. 

• Tags:
• Lion Voices
• Information Technology