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IT Services


Welcome to UAFS IT Services!

Our goal is to provide robust and reliable IT services to the campus continually. We strive to meet or exceed the expectations of the students, faculty, and staff we serve. Please send your feedback to TSFeedback@uafs.edu.

For complete access to support information, knowledgebase documents, and other self-help information, please see our My.UAFS department siteor send an email from your official UAFS campus email account to UAFS@service-now.com.

Faqs

When you log in to My.UAFS from off-campus computers, we recommend using Mozilla Firefox or Google Chrome web browsers. During login you may receive a pop-up prompt asking for your login credentials. If so, please follow these instructions.

If you receive a “Windows Security” login prompt:

Students
  • Enter “student\” plus your login username
  • Example: student\jsmith99
Employees
  • Enter “uafs\” plus your username
  • Example: uafs\jsmith99

 

If you receive an “Authentication Required” login prompt:

Students AND Employees
  • Enter your username and password and click the “OK” button

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UAFS uses the Portalguard password management system which allows students and employees to maintain and reset their campus passwords easily. Once a user is enrolled with Portalguard, they can securely change a forgotten or expired password from any computer or smartphone anywhere in the world without having to contact the IT Service Desk. 

If your password is not working and you have previously enrolled with Portalguard, you can go to the Portalguard website and use the self-service feature to reset your password. 

If your password is not working and you have NOT previously enrolled with Portalguard, please call the IT Service Desk at 479-788-7460 between 7 a.m. and 9 p.m. Monday through Friday, and the staff will be happy to assist you. 

First-time users should ensure that they enroll with the Portalguard system as soon as possible. Enrolling is easy, quick, and needs only be completed one time.

Click here for a downloadable guide

UAFS operates two wireless networks on campus: UAFS and UAFS-Guest. Students, faculty, and staff should always connect their devices to the UAFS network. The UAFS-Guest network is for temporary use only by authorized visitors to our campus (those without a campus network login). Do not connect your devices to any other wireless network. 

Guests using the UAFS-Guest network will be required to self-register. Registration requires a valid email address and mobile phone number that can receive text messages. Registrations are good for 24 hours.

IMPORTANT: All users of the UAFS campus networks (both wired and wireless) agree to abide by the UAFS Acceptable Use Policy.
 
They also agree to keep their computers updated with the latest operating system and anti-virus updates.

If you are still having trouble logging in to My.UAFS or are having trouble accessing other campus technologies, please first verify that your UAFS login credentials are working properly. You can do this by logging in to the UAFS Portalguard password management system.

If you cannot log in to the Portalguard system and have previously enrolled with Portalguard, please use the self-service feature to recover or reset your password.

Portalguard User Guide

If you cannot reset your password, please call the IT Service Desk at 479-788-7460 between 7 a.m. and 9 p.m. Monday through Friday, and the staff will be happy to assist you.