Grievance Procedures Addendum

UAFS is committed to providing an educational climate that is conducive to the personal and professional development of each individual. In order to ensure that commitment, the university has developed procedures for students to pursue grievances within the university community, should such action be necessary.

Grievance Procedure

Informal complaints may be filed, verbally or in writing, with offices across campus. The decision as to which procedure to utilize for a grievance shall be made solely by the university and shall be used on the fact pattern of each particular case. Each grievance must follow a specific procedure and will receive only one adjudication, unless the appellate body remands it for further review. Due to their special nature, certain issues are handled by specially designated hearing bodies or offices, as outlined in the chart below.

Definition of a Grievance

A student grievance is a complaint about a concern, problem, or issue other than a disciplinary measure. (The appropriate response to a disciplinary measure which is deemed unfair or excessive is a Conduct Board appeal, not a grievance.) A student who has a disagreement or unresolved dissatisfaction with a faculty or staff member, another student, student group, or administrator (hereafter known as the respondent) has the right to file a grievance without prejudicing their status with the university. Grievances must be based on a claimed violation of a university rule, policy, or established practice. Any student who brings a grievance has the burden of proof and must provide documentation and evidence to support the allegation. Except in the case of final grade appeals or where specified by university policy, a grievance should normally be filed within 30 days of the incident or incidents. (Note: This process does not limit the university’s right to change rules, polices, or practices.)

Information in the following chart will outline student academic grievances and student non-academic grievances. The Office of the Dean of Students can assist individuals with questions regarding the grievance procedures.

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NATURE OF CONCERN	REFERENCE	OFFICE OR CONTACT	COMMENTS
Academic Dishonesty	Undergraduate Catalog	Academic Integrity Committee	The student may appeal the finding of academic dishonesty, the penalty, or both, to the Dean of the College in which the course originates and the Academic Integrity Committee within seven (7) business days of notification. Appeal forms may be obtained through your academic advisor. Upon appeal the student will be allowed to remain in class until the appeal is adjudicated.
Academic Content/Record	Student Handbook System Policy FERPA	Registrar’s Office Wayne Womack, Registrar	System and university policies, as well as FERPA, establish the student’s right to request change, addition, or deletion of their student records if the material is inaccurate or misleading. Requests must be submitted in writing, including reason for appeal. Written notification of a decision is provided to the student. Records are maintained in the Registrar’s Office.
Academic Suspension/Enforced Withdrawal	Undergraduate Academic Catalogs Graduate Academic Catalogs Student Handbook	Academic Standing Appeals Committee	Students may appeal this suspension to the Academic Standing Appeals Committee. Students who successfully appeal their Academic Suspension will return on Academic Restriction and be subject to the same requirements as any student on Academic Restriction.
Admission Appeal - Undergraduate	Undergraduate Catalog	Brooke Magallanes, AVC for Enrollment Management	The admissions appeal process is outlined in the decision letter, which is sent to the student. We suggest the following: Applicant is encouraged to re-take the SAT and/or ACT entrance exam if they are applying as a high school student. Transfer students are encouraged to attend a community college to improve their transfer GPA. If a freshman or transfer student is denied admission or would like to appeal the acceptance type, and feels they have additional information to share in the evaluation process, the student may submit an admissions appeal request along with updated materials via their Application Status Portal. All required materials must be submitted one week before the admissions deadline for the application entry term. The committee will review the merits of the situation and make a determination on whether to grant the admissions appeal. Any student who has been previously dismissed from a program offered by the University for reasons other than failure to maintain satisfactory academic progress is not eligible for readmission to the University for a period of five years from the date of dismissal. The Registrar’s Office must be notified of the dismissal in writing and the dismissal noted in the student’s academic record. After five years, readmission may be considered based upon criteria deemed appropriate by the University.
Americans with Disabilities (ADA)	Student ADA Services Office	Director of Student Disability Services, Flanders 114	A student who feels they have been subject to discrimination in an academic program or university department based on disability may file a written grievance to the coordinator for the ADA Services Office. A student’s complaint alleging discrimination should be filed within 10 business days of the action if the complaint is in connection with discipline and/or dismissal or within 90 calendar days of the most recent incident if it is unrelated to discipline and/or dismissal.
Athletics	Student-Athlete Handbook	Athletics Katie Beineke, Senior Associate Athletic Director	Student-athletes who wish to address concerns/complaints about athletic policies and/or procedures should consult the Student-Athlete Handbook for process information. Athletics is also governed by the NCAA and the Mid-America Intercollegiate Athletics Association. UAFS abides by all applicable NCAA and conference policies.
Classroom Conduct/Management; Academic Policy Disputes; Eligibility for a Program		Faculty and/or Department Heads Academic Deans	Grade appeals; ailure of a faculty member to follow university policies; failure of a faculty member to recognize properly authorized excuses or absences; capricious or unreasonable arbitrary actions by a faculty member; failure of a faculty member to honor a specific commitment to a student concerning completion of work; interpretation of academic policies affecting eligibility for academic programs, scholarships, degree plan advisement and/or academic decisions resulting in academic suspension or enrollment holds.
Disciplinary/Misconduct Action or Adverse Treatment by Fellow Students or University Employees	Student Handbook	Office of the Dean of Students Dr. Dave Stevens, AVC Student Affairs & Dean of Students	The Office of the Dean of Students helps resolve concerns, problems, or conflicts with regards to university policies, procedures, and decisions. The office provides a private and neutral place for students to express their concerns. Students work directly with staff members to identify steps that may be taken to achieve a timely and fair resolution to a problem. All student concerns will be acknowledged by appropriate UAFS employees within 10 business days of receiving a concern report form. Original request forms are retained in the Office of the Dean of Students. Code of Conduct definitions, procedures, and appeal processes are outlined in the Student Handbook. Students who receive disciplinary action as a result of the unacceptable actions/conduct may appeal the decision.
Family Education Rights and Privacy Act (FERPA)	Student Handbook FERPA	Registrar’s Office Wayne Womack, Registrar	FERPA information may be found on page 43 of the student handbook. If you believe your rights under FERPA have been violated, please notify the university registrar immediately.
Financial Aid	Financial Aid Website	Financial Aid Office Karen Jeffers, Director of Financial Aid Megan Smith, Associate Director, Financial Aid Operations & Technology	Students inquiring on their eligibility for financial aid obtain answers to questions through their financial aid counselor and/or the Financial Aid Office. Financial Aid representatives are available in the UAFS Smith-Pendergraft Campus Center. Students may make an appointment to speak with a financial aid officer.
Grade Grievances/Changes/Errors	Student Handbook	Faculty member Department Head Academic Deans	This grievance allows students to seek resolution if they believe their final course grade to be unfair. Student appeals must be initiated in writing, and the first point of contact for the appeal is the instructor. All steps for the appeal of a final course grade are outlined on page 14 of the Student Handbook.
Graduation Requirements (Effective Catalog Rule)	Website Undergraduate Catalogs	Registrar’s Office Wayne Womack, Registrar	A student entering the university must meet the degree requirements listed within their current catalog or those of a subsequent catalog. However, a student who fails to graduate within five (5) years after admission will be required to meet the degree requirements of a subsequent catalog that is within five (5) years of currency at the time of their graduation.
Pregnant and Parenting Student Concerns		Kathryn Janz, Director of the Office of Title IX	Complaints or requests for assistance by students who are pregnant and/or parenting should be directed to the Director of the Office of Title IX for review and possible accommodations under Title IX.
Refund of Fees	Business Office Website Business Services Appeal Information	Business Office LeaAnn Slamons, Director of Accounts Receivable	Refunds from credit balances on student accounts are automatically refunded. No student action is necessary once refund information is established in My.UAFS. Students contesting refund percentages from drops or withdrawals are referred to the Registrar’s Office for appeal. Students contesting housing and/or meal plan charges are referred to Housing and Residential Life for appeal.
Residency Status Determination	Residency Appeal	Registrar’s Office Wayne Womack, Registrar	Appeals should be directed to the Registrar’s Office for review.
Sexual Harassment/Discrimination		Kathryn Janz, Director of the Office of Title IX	Complaints of sexual harassment or discrimination, including sexual assault, dating, or domestic violence or stalking (including discrimination and retaliation) should be directed to the Director of the Office of Title IX. Deputy Title IX Coordinators: Brittany Slamons, HR Katie Beineke, Athletics Kathryn Janz, Students
State Authorization Reciprocity Agreement (NC-SARA)	Academic Catalog Student Handbook	Dr. Raymond Green, Provost & Vice Chancellor for Academic Affairs	SARA applies solely to distance education activity conducted across state lines. Please note that students who wish to file a complaint relating to an online course or program offered by UAFS must first go through the UAFS procedures for resolution of grievances. If after exhausting the institutional process a student feels a complaint has not been adequately addressed, the student may file a complaint with the Arkansas Department of Higher Education (ADHE) by completing the student complaint form. Resolutions by ADHE are final.
Student Employment Grievance and Appeal	Faculty and Staff Handbook	Mandy Keyes, Director, Human Resources/EEO Officer	Complaints by employees, including student employees, including but not limited to adverse employment action, discipline, or dismissal, EEO, employee Title IX, employee Title VI, etc.
Traffic/Parking Violations	University Parking Rules/Regulations University Parking Map Parking Appeals	University Police Department Ray Ottman, Chief of Police Office of the Dean of Students Dr. Dave Stevens, Dean of Students	If a visitor, student, staff, or faculty member believes that the citation was issued in error, they have the right to appeal to the Traffic and Parking Appeals Committee. This appeal must be received in the University Police Office within five (5) days of receipt of the citation or billing notice (issued by the university). Late appeals shall not be considered, except for extenuating circumstances. Appeal forms are available online at uafs.edu/upd/parking-appeal-form. The appellant shall be notified of the committee’s decision via email.
Transfer Credit Denial		Registrar’s Office Wayne Womack, Registrar	Contact the university registrar to discuss any transfer credit denial questions or concerns.
Complaint/Feedback Form: Unresolved dissatisfaction with a staff member, another student, student group, or administrator regarding a program, service, or activity	Non-Academic Student Grievance Policy	Original Decision-Makers Unit Supervisors Dean of Students	Infringement upon the rights or sensibilities of an individual by a university employee, student, or student organization; interpretation or application of an administrative policy or procedure of the university; unresolved concerns about a university program, service, or activity may be sent via the Complaint/Feedback Form located on My.UAFS at my.uafs.edu/forms/viewform.cfm?formID=246.