Training Catalog

Understand what being progressive means, see the process for getting from the status quo to being progressive, develop or enhance a progressive mindset, truly examine what it means to be progressive, and develop innovative ideas, and the importance of a succession plan.

Define what a brand is and what branding is about, define various types of brand architecture and brand extension, identify your brand’s products, its features, and their values, write a mission, vision, and style statement for a brand, describe the basics of positioning a brand, understand the basics of creating a visual identity, including a brand name, slogan, and logo, help your employees live the brand by empowering them to be ambassadors and creating strong brand touchpoints, effectively plan an internal and external brand launch, and monitor and evaluate your brand, and understand how to respond to the results.

Learn to recognize that you have worth and are worthy of happiness, develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns, learn how to turn negative thoughts into positive thoughts, learn how to make requests so that you get what you want, and set goals that reflect your dreams and desires and reinforce healthy patterns.

Learn to understand the difference between ethics and morals, understand the value of ethics, identify some of your values and moral principles, be familiar with some philosophical approaches to ethical decisions, identify some ways to improve ethics in your office, know what is required to start developing an office code of ethics, know some ways to avoid ethical dilemmas, have some tools to help you make better decisions, and be familiar with some common ethical dilemmas.

Learn how to identify the difference between creativity and innovation, how to recognize their own creativity, ways to build their own creative environment, the importance of creativity and innovation in business, problem solving steps and tools, individual and group techniques to help generate creative ideas, and how to implement creative ideas.

Define critical thinking, identify and adopt the characteristics of critical thinking, recognize and avoid critical thinking mistakes, identify assumptions, evaluate information accurately and thoroughly, distinguish between fact and opinion, and implement the critical thinking process in business situations.

Did you know you can create virtual notebooks as part of the Microsoft Office suite? This short seminar explores the uses and possibilities of OneNote in creating and using virtual notebooks in your daily work.

Identify the advantages of analyzing financial information, understand the purpose and benefits of budgets, differentiate among various financial instruments, conduct horizontal and vertical analyses using your organization’s financial information, and recognize which ratios are most important to your organization.

Describe the complexities of doing business in a global context, discuss trends in global business, apply strategies and tools needed to help shift a regional business into a global enterprise, closely evaluate your current business operation and determine its readiness for moving into a global marketplace, and create an international business plan and prepare it for implementation.

Learn to identify what’s important to you in your life, use goal setting activities and appropriate language to articulate what you want in your life, explain what your dreams and goals are for both the short and long term, use motivating techniques to help you reach your goals, and understand how to deal with setbacks.

Recognize the messages our emotions send us at work, understand the trigger-perception-response cycle, reframe our thinking to avoid emotional outbursts, replace emotional outbursts with productive confrontations, recover from your own or another person’s emotional outburst, and employ long-term strategies to channel emotions productively.

Learn how to define ‘fake news’, how to recognize the difference between ‘fake news’ and objective reporting, how to understand the impacts of ‘fake news’ on your organization, how to examine proactive strategies and how they work, learn reactive strategies and why they are essential, how to discover opportunities for promotion and growth within ‘fake news’, and how to create their own ‘fake news’ action plan.

Learn to make decisions about using persuasion versus manipulation, apply the concepts of pushing and pulling when influencing others, describe different techniques for getting persuasive conversations and presentations underway, make a persuasive presentation by using the 5 S’s, apply storytelling techniques to extend influence, and leverage concepts of neuro linguistic programming in everyday influence and persuasion.

Understand why change initiatives fail and how to ensure their success, implement a framework to actively lead change efforts, plan for the success of future change through close evaluation of the current initiative, identify, acknowledge, and manage resistance to ensure an efficient transition, and apply techniques for increasing and gaining commitment to the change.

Learn ways to help learners make connections, how and why to write learning objectives, ways that adults learn and retain information, tips for following up after training, training tips, and ways to take training further.

Learn to identify the most effective methods of training evaluation, describe the steps required in the essential elements of measuring training results, tie training measurements back to the original training objectives, and explore the most effective methods to report training results, including a return on investment.

This course introduces the basic PowerPoint functionality including creating, saving and editing presentation files, using design templates, adding and deleting slides, working with photos and clip art, inserting charts, and running slide shows.

Recognize the difference between true productivity and “fake” productivity, prioritize your daily work based on your key results, improve your ability to focus, eliminate habits that detract from your productivity, work effectively with colleagues, and cultivate the nine habits that will increase your productivity.

Learn how to establish rapport with their audience, techniques to reduce nervousness and fear, how to understand their strengths as a presenter and how to appeal to different types of people, how to recognize how visual aids can create impact and attention, how to develop techniques to create a professional presence, different ways to prepare and organize information, and how to prepare, practice, and deliver a short presentation.

Learn to apply quick and easy preparation methods that will work whether you have one minute or one week to prepare, prepare for questions, even before you know what those questions will be, overcome nervousness that you may have when speaking in front of a group, particularly if the group is not sympathetic to what you have to say, and use presentation techniques that establish your credibility and get people on your side.

Implement techniques to effectively write all types of business documents, utilize outlining to plan documents, follow acceptable e-mail protocol, and edit and proofread for complete and professional documents.

Identify the characteristics of assertive behavior and include them in your interactions, ask directly for what you need without being aggressive, confront problem behaviors successfully, create equitable compromises with employees and peers, hold others accountable, manage conflicts to achieve productive outcomes, and deal with difficult people effectively.

Understand the role that emotions play in decision-making, describe how to make a decision effectively, recognizing key steps to take before, during, and after the decision-making process, Identify your values in order to guide your actions, behaviors, and decisions, put into practice various methods for collecting and evaluating information, recognize—and avoid—the most common traps that complicate tough decisions, and develop strategies to overcome your concerns about making and implementing tough decisions.

Learn the art of finance and financial management, key financial terms, role in company finances, where to find the rules and regulations for their area and industry, various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings, how a chart of accounts is created, cash and accrual accounting, single and double entry bookkeeping, debits and credits, identifying and analyzing important financial data, making financial decisions, reading annual reports, determining whether a company is financially high or low risk, different types of organizational financial plans, what budgets are and how to prepare them, what computer skills they need to make you a financial whiz, and dealing with financial situations that impact the people that work for them.

Identify the qualities of an effective leader, make the mental shift from individual productivity to influencing others, recognize style differences in others and cater to their preferences, build rapport using verbal and nonverbal messages, conduct constructive one-on-ones, give positive and negative feedback to different styles, and develop individual motivation approaches for employees, facilitate a meeting effectively.

Learn to think critically when choosing a project team, make the best of an assigned project team, help teams move through various stages to become a high-functioning unit, maximize productivity at team meetings, reward and motivate a team, develop and execute a communication plan, communicate with sponsors and executives more effectively, identify strategies for working with problem team members.

Learn to apply the best methods for creating, leading, and managing their own business, establish an organizational framework through operations, finance, and leadership, set up an effective and efficient system for hiring, retaining, and succession planning, start researching and designing their strategic plan, describe the essential elements of marketing, sales, and their company brand, and apply financial and accounting terms correctly.

Understand the definition of a team player and a non-team player, know the difference between a team player and a non-team player, learn the qualities possessed by a team player, determine what type of team player you are and how that functions in your workplace, know and understand what it takes to be a team player, discover the different types of teams that exist within a company, learn what working together as a team looks like, learn the different types of workplace teams and what types of teams successful organizations need, and develop strategies to improve teamwork.

Learn to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and the new functions of management, discover how you can prepare for and embrace the forces of change, identify ways to get you and your workspace organized and get a jump on the next crisis, identify your leadership profile and explore ways to use this knowledge to improve your success as a manager, enhance your ability to communicate with others in meetings and through presentations, and create an action plan for managing your career success.

Understand what Workplace Politics is and why it is not always bad, distinguish between formal and informal workplace hierarchies, use practical steps to negate the influence of rumors, define Social and Emotional Intelligence and understand their importance in navigating workplace politics, understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities, understand the role of Self-Management in the workplace and learn to improve self-management through reflection, understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development, identify good relationship skills, see the importance of responsible decision making and identify decision traps that should be avoided, create your own Workplace Philosophy Statement.

Learn the value of working as a team, how to develop team norms, ground rules, and team contracts, determine team player style and how it can be used effectively, ways to build team trust, the stages of team development and how to help a team move through them, the critical role communication skills will play in building and maintaining a team atmosphere, and ways that team members can be involved and grow in a team setting.

Adjust your own attitude regarding your work situation, control the impact of negative situations, deal with negative people more effectively, determine how the explanatory styles contribute to pessimism or optimism, practice using disputation to enhance your optimistic side, discriminate between situations that call for optimism versus pessimism, use specific coping tools for dealing with change, identify the negative norms present in your own organization, department, or team, and use a four-step process to eliminate negative organizational norms.

Identify the different types of disruptive workplace behavior types and develop personal strategies for overcoming  it, develop effective conflict resolution skills that can help bridge differing points of view, spot and eliminate potential bullying, mobbing, harassing, and violent incidents before they happen, create and implement organizational communication strategies that will help redefine the organizational culture into one of trust and teamwork, assertively handle false accusations of bullying and harassment before they grow out of control, discipline and discharge uncivil offenders with confidence and with the support of the law, check policies and procedures to make certain they clearly define the organization’s policy, procedure, and consequential results for uncivil behavior in the workplace.

Understand how coaching can be used to develop your team, develop the coaching and mentoring skills that help improve individual performance, demonstrate the behaviors and practices of an effective coach, recognize employees’ strengths and give them the feedback they need to succeed, and identify employee problems and ways you can help to correct them.

Identify the four steps of a coaching session and how they are applied in various contexts, recognize the correct application of inquiry and advocacy in a coaching session, apply basic coaching techniques to coaching for:
Performance improvement
Career development
Training for specific skills
Coaching a business team

Understand the definition of collaboration, distinguish collaborative qualities individuals often possess, know and understand what it takes to work collaboratively with your colleagues, discover the difference between collaboration, cooperation and teamwork, know what a collaborative environment looks like, know the six steps to make collaboration work, understand the advantages of collaboration, be aware of obstacles to collaboration, develop strategies to improve a collaborative work environment, share tips for employers to reward collaboration, and understand how technology affects collaboration.

Understand the wisdom inherent in encouraging conversational leadership, describe the four I’s of conversational leadership, apply the principles of conversational leadership to improve results, and organize a simple World Café as an example of conversational leadership.

Learn to recognize what a positive workplace looks like, know and understand the key elements necessary to create and maintain a positive work environment, understand as an employee what you can to do personally to create and maintain a positive work environment, understand as a leader the responsibility you have to create and maintain a positive work environment, discover what type of team player you are and how that relates to your functioning in the team, know the importance of effective workplace relationships in creating and maintaining a positive work environment, know and understand the importance of working as a team and guidelines to good teamwork, discover your personal strengths and weaknesses in working cooperatively, and discover your preference for dealing with workplace conflict.

Learn to identify the elements of a strong executive presence, build trust and credibility with others, communicate effectively using verbal and non-verbal techniques, create a strong, positive first impression and maintain that impression as you build a relationship with others, and develop key leadership skills, including techniques for coaching, motivating, and delivering feedback.

Learn to assign people to an appropriate crisis team role, conduct a crisis audit, establish the means for business continuity, determine how to manage incidents, help your team recover from a crisis, and how to apply the process.

Recognize the difference between teams and groups, understand the need for balance between task behaviors and team behaviors, take steps towards clarifying your team’s position, create a team vision and mission statement, prepare a mission critical action plan, obtain unconditional commitment and accountability from team members, and establish team guidelines, and define effective individual team roles.

Describe what diversity and its related terms mean, explain how changes in the world have affected you and your view, identify your stereotypes, use terms that are politically correct and avoid those which are not, apply the four cornerstones of diversity, avoid the pitfalls related to diversity, use a technique for dealing with inappropriate behavior, develop a management style to encourage diversity, and take action if you or one of your employees feels discriminated against.

Describe the importance of listening, identify barriers to listening well, implement the steps of active listening, uncover hidden messages, listen in emotional situations, and increase information flow to enhance productivity and teamwork.

Week 1 – Ethics in the Workplace
Learn to define your ethical framework to make solving ethical dilemmas easier and provide tools you can use when faced with ethical decisions.
Week 2 – Diversity, Equity & Inclusion in the Workplace
Learn how to help a diverse collection of individuals and generations work as a team by identifying potential challenges and areas of common ground.
Week 3 – Dealing with Workplace Conflict
Learn what conflict is, how it can escalate, and ways to manage conflicts to enhance productivity and performance.
Week 4 – Workplace Communication
Learn the skills necessary to communicate via professional email, business documents, and public speaking. These skills will boost confidence, making you an effective communicator.

Learn what the peer review process is, a process for employees to file grievances and for management to respond, how to choose a facilitator and panel, what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process, what responsibilities and powers a panel should have, how to apply professional questioning and probing techniques, and why peer review panels fail and how to avoid those pitfalls.

Learn to assess your own entrepreneurial capabilities, outline and evaluate a business and product idea, identify your target market and customers, develop your value proposition, understand different types of business ownership and structures, evaluate franchising and business purchasing opportunities, create key business planning documents, create financial projections for your business and gather funding, create a product development plan, marketing plan, & sales strategy, identify ways to protect your intellectual property, describe effective ways to brand your product, launch and grow your business, demonstrate the behaviors of an entrepreneurial leader, and find appropriate resources to help you on your journey.

Learn how to distinguish facilitation from instruction and training, how to identify the competencies linked to effective small group facilitation, the difference between content and process, the stages of team development and ways to help teams through each stage, and common process tools to make meetings easier and more productive.

Week 1 – Strategic Planning
Learn to build a strategic plan that engages your workforce to win together.
Week 2 – Goal Setting – SMART Goals
Learn how to set your goals up for success by building an effective development plan.
Week 3 – Project Management
Introduction to project management. Learn tips and tools to be a successful project manager.
Week 4 – Time and Deadline Management
Understand how to manage your time to get the most out of yourself and your team.

Learn to know the differences between good and bad bosses, understand how those who hold management positions can develop into good leaders, recognize characteristics of good leaders, know the elements of leading by example, comprehend how to use common sense in workplace dealings, know why it is important to use clear communication techniques, understand the importance of providing effective feedback, and understand how to apply emotional intelligence to your dealings with others.

Identify the elements of an effective strategic planning model, identify a good foundation for creating a strategic team, discover your strengths, weaknesses, opportunities, and threats when setting directions, define strategic values, participate in a strategic planning effort, and avoid common pitfalls that derail strategic plans.

Implement your project, team and individual tasks, understand the direction in which you and your coworkers are headed, establish the priorities that will drive success, build plans that produce actionable outcomes, motivate yourself and others to be enthused and engaged, execute your tasks, be held accountable to clearly defined results.

Week 1 – Behavior Styles & Communication
Learn to identify personal strengths and weaknesses to lead more effectively. Includes a personality profile assessment.
Week 2 – Performance Management
Learn how to motivate others and how to use consequences to produce needed results.
Week 3 – Coaching
Learn coaching skills that will improve or enhance your ability to be a partner for success and the five-step method to create loyalty-building coaching meetings.
Week 4 – Workplace Compliance
Learn how certain management behaviors create liability for the organization.

Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions, write job specifications and identify core competencies, apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques, get new employees off to a good start, understand compensation and benefits, maintain healthy employee relations, and make performance appraisals a cooperative process.

Recognize common myths and misconceptions about innovation, use multiple intelligences to generate a variety of ideas, apply the characteristics of creative people to any problem or issue, follow a four-step process for team innovation, promote innovation without regulating it, use cross-functional teams to foster innovation, and spot sacred cows in your organization.

Develop your level of emotional intelligence, identify negative consequences of unmanaged emotions on your personal effectiveness, describe the importance of emotional intelligence to building good relationships, increase your empathy and social skills, practice techniques to achieve greater self-awareness, self-control, and self-motivation, and understand how emotional intelligence can be applied at the workplace to enhance employee relationships and increase productivity.

Define knowledge and knowledge management, explain the difference between explicit and tacit knowledge, identify various knowledge management theoretical models, explain how a properly implemented knowledge management program can improve efficiency, describe the steps for employing a new knowledge management program in an organization, and identify the required components for implementing a knowledge management framework within an organization.

Identify key characteristics of leaders, build trust and confidence with employees, avoid behaviors that undermine leadership, promote teamwork and esprit de corps, act decisively, and demonstrate leadership in a crisis.

Learn ways to prioritize, plan, and manage their time, how to identify their primary leadership style, how to develop some flexibility to use other leadership styles, ways to meet the needs of employees and co-workers through communication and coaching, and ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Understand how to make the transition into management, avoid the common pitfalls that derail new managers, discover how to communicate effectively up and down your organization, explore ways to effectively delegate work and encourage employee development, identify how to manage task-related and interpersonal crises, and develop self-awareness and determine the support you need to successfully manage employees.

Define supply chain management and logistics, explain the vertical and virtual integration models, understand the stages in the basic supply chain flow, identify participants in the supply chain, recognize supply chain drivers and ways to optimize the, align supply chain strategy with business strategy, determine what metrics to track and how to benchmark the related data, troubleshoot basic supply chain problems, and identify ways to develop your supply chain, such as using third-party logistics providers, insourcing processes, developing sustainable and eco-friendly strategies, leveraging process improvement strategies, and adopting new techniques.

Learn about positioning and the supply chain, using the elements of pricing, characterizing ‘business culture’, applying essential marketing tools, learning and practicing selling and negotiation
Responding to Requests for Proposals (RFPs), creating a project management plan, enhancing workplace teamwork and productivity, and creating a strategic plan.

Understand your role as liaison between senior management and front-line managers, identify the special challenges facing your managers, help managers recognize their dual focus between long-term planning and daily performance, inspire a shared vision, adjust your leadership style to meet your managers’ needs, use delegation to empower your managers, and create action steps to develop your managers.

Determine the fundamentals for establishing a team, develop a team charter and project plan, clarify team roles and personality types, define leadership responsibilities and functions, understand how to lead through coaching, facilitate team meetings effectively, make decision-making beneficial, handle conflict appropriately, understand and deal with communication issues, troubleshoot problem situations on the team, measure a team’s success, and reward team accomplishments.

Learn to understand the value of meetings as a management tool, recognize the critical planning step that makes meeting time more effective, identify process tools that can help create an open and safe forum for discussion, and develop and practice techniques for handling counterproductive behaviors.

Identify major factors that affect motivation, apply dialog and listening skills that model community, influence, and openness, take specific actions to foster trust within a group, model the concept of accountability, identify inhibitors to fostering group commitment and passion, teach a four-step process designed to help groups learn from mistakes, encourage group initiative-taking, create a group culture of ownership and accountability, identify and apply strategies for dealing with outside pressures that negatively affect motivation, identify and apply strategies for dealing with systems and policies that negatively affect group esteem, and match or tailor your leadership style to various employees’ motivational preferences.

Learn to identify what motivation is, describe common motivational theories and how to apply them, learn when to use different kinds of motivators, create a motivational climate, and design a motivating job.

Learn to define onboarding and describe how it is different from orientation, identify the business benefits of onboarding, list the factors that contribute to a successful onboarding program, build a team to create an onboarding program, prepare a vision statement and goals for an onboarding program, design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, follow-up, customize your onboarding framework, identify which metrics you should track to evaluate program results, and create a branded, unique program.

Learn the role of goal setting in performance management, tools to help your employees set and achieve goals, a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills, and motivational tools and techniques.

Understand the elements of an effective performance management system, help employees create individualized performance goals, provide clear direction so that employees know what is expected of them, offer ongoing feedback for positive guidance and improvement, develop credible measurements that impact results and have meaning for employees and the organization, and follow a fair and objective plan for progressive discipline when performance problems haven’t been solved through other means.

If you are ready to boost your leadership impact, this workshop is for you!
Nothing is more critical to influencers than credibility. Hospital leaders know that. Politicians know that. Manufacturing executives know that. Even YouTubers and TikTokers know that reputation matters. While it's said that bad press is better than no press, in the world of influencing, the best press is only good press. 
Participate in two omnidirectional (360) assessments to measure your leadership credibility and associated traits. 
The ODA is a tool we use to collect information on the credibility components of Platinum participants. Components include perceptions held by peers, followers, and leaders. Perceptions are gauged through a series of questions that measure competence and character, strengths and development needs. Working with professional coaches, participants review the findings and map plans for improving credibility.

Learn how to apply problem solving steps and tools, how to analyze information to clearly describe problems, how to identify appropriate solutions, ways to think creatively and be a contributing member of a problem solving team, how to select the best approach for making decisions, how to create a plan for implementing, evaluating, and following up on decisions, and ways to avoid common decision-making mistakes.

Describe what is meant by a project, explain what project management means, identify benefits of projects, identify the phases of a project’s life cycle, sell ideas and make presentations related to pitching a project, prioritize projects, begin conceptualizing your project, including goals and vision statements, use project planning tools, and contribute to creating a Statement of Work.

Understand what is meant by a project, recognize what steps must be taken to complete projects on time and on budget, have a better ability to sell ideas and make presentations, know simple techniques and tools for planning and tracking your project, and have methods for keeping the team focused and motivated.

Recognize your network of relationships at work and your part in them, positively manage business relationships to avoid unnecessary conflict, use effective conflict resolution steps when conflict occurs, and deal with difficult team members.

Define risk and risk management, describe the COSO ERM cube and ISO 31000, establish a risk management context, describe the 7 R’s and 4 T’s that form the framework of risk management activities, design and complete a basic risk assessment, determine the appropriate response to risks and create a plan for those responses, and describe the key components of reporting, monitoring, and evaluation of a risk management program.

Define self-leadership and what it means on an individual level, assume responsibility for their results by understanding who they are, what they want, and how to reach the goals, describe the four pillars of self-leadership, and use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership.

Learn to accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are, see change not as something to be feared and resisted but as an essential element of the world to be accepted, understand that adapting to change is not technical but attitudinal, change is not an intellectual issue but one that strikes at who you are, recognize that before we can embrace the way things will be, we may go through a process of grieving, and of letting go of the way things used to be, see change as an opportunity for self-motivation and innovation, identify strategies for helping change to be accepted and implemented in the workplace.

Identify high-potential employees, conduct a gap analysis to identify current and future needs, develop a cadre of successors at several levels, use employee development plans (EDPs) as a tool for leadership development, consider individual results and adherence to values in your assessment of high-potential employees, identify pitfalls of poor planning or no planning, and measure, evaluate and refine your succession management program.

Establish well-defined goals and clear priorities, designate clear roles and duties, allow team goals to override individual goals, minimize unproductive competition and work collaboratively, deal with conflict effectively, listen to varying points of view, practice open and frequent communication, and build trust and morale within the team.

Learn to identify different types of teams, build teamwork by recognizing and tapping into the 12 characteristics of an effective team, promote trust and rapport by exploring your team player style and how it impacts group dynamics, recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team, develop strategies for dealing with team conflict and common problems, and understand how action planning and analysis tools can help your team perform better.

Learn to adjust to the supervisor’s role with confidence, develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees, identify key attitudes that they can develop to enhance their supervisory skills, use time management and planning techniques to maximize their success, develop a technique for giving instructions that are clear and understood, and understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

Define various approaches to time management, understand the relationship between time management style and personality preferences, select your personal preferences for working efficiently, assess your time management style, outline traditional time management steps, acknowledge when traditional time management works well, identify when traditional time management does not work well, recognize the causes of procrastination, implement tips to overcome procrastination, use a four-step strategy to make to-do lists manageable, initiate one of three options to handle incoming paper, analyze the reasons clutter accumulates, and clear out clutter and organize your workspace, apply time-saving techniques, determine when tasks can be automated, utilize the priority matrix, identify the priorities and boundaries of your job, designate the priorities of a balanced life, and blend the strengths of the four time management styles to customize your own mix of efficiency and comfort.

Understand a brief history and evolution of women and leadership, recognize barriers to women’s leadership and how to handle them, learn how to use barriers to create benefits, define Social and Emotional Intelligence and understand its importance in workplace leadership, understand the importance of Self-Awareness in identifying and owning your own strengths and skills, develop a basic vision and brand for your leadership, understand the essential leadership skills for women, examine steps and skills to good decision-making, and create your own Workplace Philosophy Statement and Action Plan.

Learn to make your workplace a technology-friendly place, make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software, communicate better with the IT department, make the best software and training choices, set an IT budget, set expectations and responsibilities for security and privacy, keep employees safe and healthy, develop and implement a system usage policy, implement policies for dealing with company property, decide whether or not employees should telecommute, make telecommuting work, deal with workplace rage, address technological issues.

Learn to make writing clear, complete, concise, and correct, improve sentence construction and paragraph development, and deal with specific business requests, thoroughly document sources that they use in writing.  Completion of Business Writing That Works is required to participate in this workshop.

Understand why it is important to manage your priorities, describe obstacles to managing your priorities, prioritize your tasks, activities, and responsibilities, employ strategies for making the best use of your time, and describe ways to use technology to stay on track.

Define what bullying is and is not, understand the costs of bullying to people and organizations, identify bullying behaviors and the reasons behind them, know some ways to prevent bullying and understand what role you can play, know some ways to protect yourself from bullying, know what to do if you are bullied, identify appropriate solutions for a bullying incident (within and outside the organization), and be able to assist in creating an anti-bullying policy.

Learn to discern the difference between coaching and other development strategies, discover the key elements to successful coaching relationships, understand the coaching process and how to apply each step, identify common challenges to successful coaching, discover effective strategies for managing challenges, and establish and maintain a successful coaching relationship with an employee.

Learn the terms and benefits of CRM on a company’s bottom line, analyze the different components of a CRM plan, develop a checklist for readiness and success in CRM, describe how CRM creates value for organizations and customers, and consider developmental roles that have the greatest impact on CRM.

Recognize delegation as a tool for employee growth (not just as a way to lighten your own workload), prepare yourself to delegate effectively, assess your employees to determine their delegation needs, match employees and projects appropriately, identify barriers to delegation and overcome them, apply the steps to delegating effectively, and handle mistakes, missteps and failures as learning opportunities.

Develop an effective plan and strategy for any negotiation, recognize interests and issues and avoid unnecessary positions, become more persuasive, use techniques that draw information from the other party, minimize conflicts and deadlocks, ask and answer questions to control the negotiations, deflect personal, hostile, or irrelevant objections by reestablishing common ground in the negotiations, create a list of concessions that can be “given” during the negotiation to use as bargaining tools, read body language, facial expressions, and other signals to uncover “hidden” messages, neutralize manipulative tactics, and maximize closure opportunities.

Learn to understand what emotional intelligence means, recognize how our emotional health and physical health are related, learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace, understand the different emotions and how to manage the, create a personal vision statement, understand the difference between optimism and pessimism, and validate emotions in others.

Manage your emotions by recognizing how thoughts and emotions are connected, improve your self-control by identifying physical cues that indicate your emotions may be taking over, discover how emotional intelligence can help you develop more positive relationships at work and a more optimistic outlook, learn how to use assertive communication to express your needs and feelings appropriately, and explore how to use emotional intelligence to bounce back from setbacks.

Learn to identify what personal efficiency is, what skill sets can improve personal productivity, and what attitudes we should cultivate, explain why multi-tasking is a myth, describe what role long-term goals play in short-term efficiency, share a personal vision and develop dreams and goals from it, apply the 80/20 rule and learn how it should affect planning, identify the characteristics of a good organizational system, develop a plan for an efficient workspace, including a customized information center and a filing system, apply a system that will allow them to process any type of information that crosses their desk, use the Eisenhower principle to prioritize work and routines to simplify lives, understand why they procrastinate and develop methods for tackling tasks, and apply tools to make their households more productive and efficient.

Evaluate typical attitudes toward change, recognize the signals of change-related stress, understand the four parts of the change cycle, and apply positive strategies for coping with change.

Learn to understand the different types of interview questions and how to prepare to answer them, apply the most effective ways to prepare for an interview, including how to present yourself professionally, express yourself effectively, and know how to ask for feedback following an interview.

Understand that stress is an unavoidable part of everybody’s life, recognize the symptoms that tell you when you have chronic stress overload, change the situations and actions that can be changed, deal better with situations and actions that can’t be changed, and create an action plan for work, home, and play to help reduce and manage stress.

Learn how to know and use essentials of a good presentation, how to choose platforms that enhance their message and reach, how to set goals and timelines for their presentation, how to create engaging narrative from outline through final draft, how to edit and polish a presentation, how to offer and receive peer review, and how to develop best practices for future presentations.

Use realism, restraint, and resolve when facing any tough challenge, resolve conflicts between employees effectively, deal with layoffs in a way that minimizes the negative effects, show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary, deal with employees’ personal problems with sensitivity and fairness, and take control and responsibility in a crisis situation.

Learn to better organize yourself and your workspace for peak efficiency, understand the importance of, and the most useful techniques for, setting and achieving goals, identify the right things to be doing and develop plans for doing them, learn what to delegate and how to delegate well, and take control of things that can derail your workplace productivity.

Learn the fundamentals of finance, the basics of budgeting and parts of a budget, the budgeting process, budgeting tips and tricks, monitoring and managing budgets, crunching the numbers, getting your budget approved, comparing investment opportunities, and in-depth case studies and analysis opportunities.

Demonstrate an understanding of the value of succession planning for successful businesses, demonstrate expertise with the key elements of a succession plan, create and discuss aspects of a succession plan, and discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.

Learn to recognize how your own attitudes and actions impact others, find new and effective techniques for dealing with difficult people, learn some techniques for managing and dealing with anger, and develop coping strategies for dealing with difficult people and difficult situations.

Identify roadblocks that prevent creative thinking, develop creative attitudes and learn to see that all problems have opportunities, rediscover your creative ability, focus and direct creative efforts, overcome criticism and gain acceptance for new ideas, learn creative and effective techniques to recognize and identify problems, explore techniques for managing creative people, and realize the significance of humor and how it impacts creativity.

Take ownership of your responsibilities and results, take initiative to go above and beyond what is expected of you, expand your sphere of influence, perform well under pressure, adapt to changing situations, be someone others want to work with, help others improve their performance, and avoid being “irreplaceable”—locked into your role and unwilling to share your knowledge.

Learn to Identify your project’s tasks and resources, order tasks using the Work Breakdown Structure, schedule tasks effectively, use basic planning tools such as a Gantt chart, PERT diagram, and network diagram, prepare a project budget, modify the project budget and schedule to meet targets, identify and manage risks, prepare a final project plan, execute and terminate a project, and develop and manage a change control process.

Understand what is meant by a project, distinguish between a Project Charter and Statement of Work (SOW), use a SOW to begin project planning, create a Work Breakdown Structure to determine tasks needed to complete a small project, create a project schedule based on project tasks and resources, create a Resource Breakdown Structure to determine specific resources needed to complete a small project, and complete a Project Planning Worksheet to act as a touchstone for project completion.

Learn to identify the benefits to proper research and documentation, read for maximum information retention and recall, take effective notes, plan a research strategy, identify and use various types of research sources, create preliminary and final outlines, know how to use style guides and be able to identify common styles, and document and attribute your work to ensure you don’t plagiarize.

Learn how to identify the values that support their company, how to define the vision for their company, how to write a mission statement that explains what the company’s purpose is, how to complete meaningful SWOT analyses, tools and techniques to create a strategic plan that directs the organization from the executive to the front line, ways to implement, evaluate, and review a strategic plan, and how related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan.

Identify your preferred strategy for handling conflict, understand the characteristics and drawbacks of each typical approach to conflict, recognize the various sources of conflict that most often occur in the workplace, implement  strategies for effectively resolving conflicts that stem from each source, practice behaviors that minimize tension and conflict, and proactively address issues before they escalate into problems.

Learn to define terms related to social media branding, create a strategy for your social media brand, describe various social media platforms and identify what platforms fit your brand, communicate effectively over social media, deal with negative feedback and criticism, create a social media playbook to guide brand ambassadors, and evaluate your brand strength and revise your strategy.

Learn about effective networking, including making introductions, shaking hands, and using business cards appropriately, how to dress appropriately for every business occasion, how to feel comfortable when dining in business and formal situations, how to feel more confident of your business communication in every situation, and that extra edge that establishes trust and credibility.

Define the essential pieces of communication, customize these essential pieces for their company, identify the processes and plans needed for clear communications, and develop, maintain, and evolve effective content for their communications.

Learn how delegation fits into their job and how it can make them more successful, different ways of delegating tasks, how to use an eight-step process for effective delegation, how to give better instructions for better delegation results, common delegation pitfalls and how to avoid them, ways to monitor delegation results, and techniques for giving effective feedback.

Describe how diversity impacts the workplace, identify areas of common ground, identify techniques for effective communication, and describe strategies for managing issues, and develop an action plan.

Learn to define and create a Work Breakdown Structure, identify and understand task relationships, estimate task durations and determine project duration, construct a network diagram
Calculate the critical path of a project, use the Program Evaluation and Review Technique (PERT) to create estimates, plan for risks, create a communication plan, effectively allocate project resources, and update and monitor the project schedule.

Explain why feedback is essential, apply a framework for providing formal or informal feedback, use descriptive language in delivering feedback, describe six characteristics of effective feedback, and provide feedback in real situations.

Learn to clarify your message and determine how to present it, successfully communicate your message using various forms of communication, effectively listen and communicate, and ensure your listeners hear your message.

Learn what a safety plan will include, how to understand and write an Organizational Safety Policy, the importance of the Introduction to the Safety Plan, how to develop a basic Communications Plan for a specific accident/incident occurrence, ways to decide on training solutions to common accidents/incidents, how to understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans, how to understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action, how to use a 6S Inspection Checklist to conduct a 6S Inspection, how to brainstorm policies and procedures that you might find in the Appendix of a Safety Plan, and how to help your organization write, implement, and review a safety plan.

Learn to understand what is meant by a project, know how to use simple tools to keep your project on track and on task while identifying risks, be able to develop a simple small project communications plan, understand simple tools to manage change and issues in your small project, know how to conduct an effective status meeting, and be able to close out a project and determine lessons learned.

Understand when collaboration is an effective and beneficial approach to a project—and when it isn’t, establish and communicate expectations to group members to ensure a successful collaboration, recognize the inward attitudes and outward behaviors necessary to collaborate well, implement communication strategies that foster collaboration and avoid those that hinder it, build your network to increase your ability to collaborate, and identify non-collaborative behaviors and implement strategies to cope with them.

Discover key communication phrases that express your vision and competence, learn key communication phrases that reinforce your relationships and support of others, explore ways to demonstrate accountability and insist on it in others, learn how to deliver constructive criticism effectively, and understand how to show appreciation and offer meaningful praise to others.

Describe the changing workplace, identify the four generations in the workplace, describe the characteristics of the four generations in the workplace, examine the stereotypes associated with each generation, identify potential challenges when interacting with the different generations, demonstrate techniques that foster respectful communication with different generations, and develop an action plan to connect to all generations in your workplace.

Define the term “consultants” and explain their role in today’s business world, identify consulting opportunities, create a business strategy that includes a business plan, budget, marketing plan, fee structure, and resources, use social media and networking skills to grow your consulting business, protect your work with contracts, and identify ways to stay on top of trends and changes.

Use basic courtesy and manners, practice common business etiquette to build and maintain relationships, implement practices for respecting yourself, be resilient in difficult situations, interact in a respectful manner with coworkers and subordinates, interact respectfully with individuals with disabilities, establish positive human connections, maintain relationships with strong communication skills, use technology effectively, incorporate the traits of successful and respected managers into daily routines, and balance work and personal life appropriately.

Learn the value of good written communication, how to write and proofread your work so it is clear, concise, complete, and correct, how to apply these skills in real world situations, and the proper format for memos, letters, and e-mails.

Discover interests, strengths, and talents, identify ways to capitalize on those interests, strengths, and talents, align individual and organizational purposes, assess critical skills and performance gaps, assist employees in developing individual purpose and performance goals, create development plans that leverage an employee’s strengths and address any areas for improvement, build growth and opportunity paths, and identify a variety of employee development activities and opportunities.

Recognize common myths and facts related to communication, understand the value or destructiveness of assumptions in communication, distinguish among the four paths of expression, construct a tool kit of assertive-speaking techniques, practice using assertive, positive language when communicating with others, use active-listening skills to communicate with others in a group, practice effective listening techniques, become sensitive to behaviors that may or may not obstruct problem solving, and practice successful problem solving techniques.

Learn to Identify common communication problems that may be holding you back, develop skills to ask questions that give you information you need, learn what your non-verbal messages are telling others, develop skills to listen actively and empathetically to others, enhance your ability to handle difficult situations, and deal with situations assertively.

Learn the importance of having a performance review process for employees, how to work with employees to set performance standards and goals, skills in observing, giving feedback, listening, and asking questions, an effective interview process and have the opportunity to practice the process in a supportive atmosphere, and how to make the performance review legally defensible.

Learn what conflict is and how it can escalate, the types of conflict and the stages of conflict, the five most common conflict resolution styles and when to use them, how to increase positive information flow through non-verbal and verbal communication skills, effective techniques for intervention strategies, and ways to manage conflicts to enhance productivity and performance.

Learn to speak with more confidence in one-on-one conversations, feel more confident speaking socially or small groups such as meetings, and practice developing these skills in a safe and supportive setting.

Learn to locate potential funders for your organizations on the Internet and use evaluative skills to identify the appropriateness of funding related to their own organization, explain the necessity of matching funders interests with organizational needs and use this knowledge in decisions about the validity of submitting a funding proposal, describe and understand the basic elements of proposal writing for not-for-profit organizations, describe and understand the basic process for successful proposal writing, analyze effective relationship-building strategies to engage with funders and use this knowledge in writing a funding proposal, describe at least five reasons why funding proposals can be  rejected, and plan, write and submit a proposal in response to funders guidelines.

Learn to define critical and non-critical thinking, identify your critical thinking style(s), including areas of strength and improvement, describe other thinking styles, including left/right brain thinking and whole-brain thinking, work through the critical thinking process to build or analyze arguments, develop and evaluate explanations, improve key critical thinking skills, use analytical thought systems and creative thinking techniques, and prepare and present powerful arguments.

Identify the elements of cultural competence in the workplace, increase your understanding of your own cultural background and how it affects your perceptions and interpretations of other cultures, recognize the three dimensions of cultural awareness when interacting with other cultures, develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups, understand how values differ among cultures, identify different communication styles among diverse cultural groups, give and receive feedback in a caring, respectful way, and adapt behaviors that support cultural competency and minimize behaviors that undermine it.

Learn to understand what accountability is and what events in history have shaped our view of it, identify the requirements for personal and corporate accountability, apply the cycle of accountability and the fundamental elements required to build an accountable organization, describe what individuals must do to become accountable, build skills required for accountability, including goal setting, giving and receiving feedback, and delegation, pinpoint ways to build ownership in your organization, and isolate areas for further self-improvement.

Learn to acknowledge existing skills in the areas of Speaking, Listening, Reading and Writing, recognize gaps in skills compared to workplace communication needs, understand cultural and workplace influences on communication and how to function within them, learn and practice effective skills for oral and written communication, including technical forms such as email and videoconferencing, and develop an individual Action Plan for continued skill reinforcement and growth.

Dig deeper into Excel formulas and functions through an emphasis on 20 lesser known functions that can help you manipulate data more easily.

Participants will learn 30 more convenient tips and tricks to help them work more easily in Excel.  Students who have not taken the original Tips and Tricks class will be able to participate in this class as well.

Tables and Lookups is a two-hour session that features the power of tables in Excel.

This course helps all novice computer users get up to speed with Excel quickly. We will cover different features, including creating a new spreadsheet, working with basic formulas and functions, making a spreadsheet look professional and presentable, and saving and printing a spreadsheet. Topics include basic worksheet functionality, working with data (formulas and functions), managing large workbooks, modifying a worksheet, printing workbook contents, and customizing the Excel environment

This course is intended to help all users become familiar with the more advance selection of features in Excel. We will cover how to create and use advanced formulas, analyze data, organize worksheet data with tables, visualize data with charts, work with graphical objects, and enhance workbooks.

Learn how to recognize the costs incurred by an organization when a wrong hiring decision is made, ways to develop a fair and consistent interviewing process for selecting employees, how to prepare better job advertisements and use a variety of markets, how to develop a job analysis and position profile, how to use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions, communication skills that are essential for a skilled recruiter, how to effectively interview difficult applicants, ways to check references more effectively, and basic employment and human rights laws that can affect the hiring process.

Define Lean and its key terms, describe the Toyota Production System and the TPS house, describe the five critical improvement concepts, use the Kano model, identify and reduce various types of waste, create a plan for a more environmentally Lean organization, use the PDSA and R-DMAIC-S models, use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba, prepare for and complete a basic 5-S, describe the key elements of Kaizen events, particularly a Kaizen blitz, gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps, go back to their organization with a plan to begin incorporating Lean into their corporate culture.

Lean Six Sigma is a proven way to eliminate waste and improve efficiency in a workplace environment. It is a fact-based, data-driven philosophy of improvement that drives customer satisfaction and bottom-line results by reducing variation, waste, and cycle time, while promoting the use of standardization and flow. Ultimately, it creates a competitive advantage. It applies anywhere variation and waste exist, and every employee should be involved.

Learn how to define a frame of reference, how to establish a positive intent and a desired outcome, good communication skills, how to draft a script for a difficult conversation, use specific steps to carry out a difficult conversation, how to access additional resources as required, and how to maintain safety in a conversation.

Prepare for a facilitation event by asking critical questions, build an effective agenda, begin and end meetings on time, avoid distractions that lead a group off track, solve problems in a group, choose the most appropriate form of decision making with a group, employ group process skills to generate discussion and keep it moving productively, handle “problem” personalities, write meeting minutes that get read, and increase accountability for individual tasks and follow-up items

Learn to understand how often we all negotiate and the benefits of good negotiation skills, recognize the importance of preparing for the negotiation process, regardless of the circumstances, identify the various negotiation styles and their advantages and disadvantages, develop strategies for dealing with tough or unfair tactics, gain skill in developing alternatives and recognizing options, and understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Learn to understand the importance of professional presence on the job, how to self-manage to become more effective and efficient, improved communications skills, including listening, questioning, and being more assertive, and increased effectiveness in recognizing and managing conflict, and dealing with difficult people.

Understand the essential background for trainers to have, explore how being genuine enhances training, identify the elements of good questions, understand how to apply listening skills, develop rapport building strategies, and recognize key skills in a trainer’s toolbox and identify skill areas for development.

Establish a working definition of communication, review communication models and their key elements, apply personality assessments to develop effective communication skills, investigate different styles for communicating and aspects each employs, establish how tolerance for disagreement affects effective communication, devise strategies to avoid unnecessary conflict, identify common communication filters and their potential impact, analyze how authority shapes communication, adopt tools for effective communication, and develop a personal communication action plan.

Build rapport and develop genuine relationships, improve communication skills, including verbal and nonverbal messages, to be more effective with others, recognize common barriers to communication, understand and use communication styles to tailor your communications, and resolve conflicts.

Explore the concepts and benefits of extraordinary customer service, set extraordinary customer service standards for your area, identify ways of building customer rapport, improve your listening skills, take control of every call, say “no” in a positive way, remain calm when the customer is upset, cool down a hot customer, and implement strategies to avoid burnout.

This short seminar focuses on all the tips and tricks necessary to create useful tables in Word including formatting and structural choices to help make creating documents easier.

Understand what cannabis and other forms of cannabis are and how they are used, understand how cannabis use affects a person physically, cognitively, and behaviorally, recognize the signs of cannabis impairment, define the potential issues cannabis use creates in the workplace, understand the legal rights of employers and employees with regards to cannabis use in the workplace, respond to incidents of suspected cannabis use in the workplace, and develop a proactive workplace drug and alcohol policy.

Learn to identify where the generation gap issue surfaces, and the impact it has on the modern workforce, describe and apply language that is specific to each generation currently in the workplace, explore organization strategies that overcome gap issues, and evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

Identify what a code of conduct is and why a business should have one, identify what goes into a code of conduct, discuss how to implement a code of conduct in the workplace, and create a code of conduct for a business.

Learn how to define creativity, how to identify the characteristics of a creative person, how to develop their creativity, how to understand the importance of creativity in the workplace, how to identify the benefits of creativity in the workplace, how to examine creative corporate cultures, how to foster creativity in the workplace, and how to apply brainstorming techniques.

Learn how to prepare to welcome people with disabilities into your workplace, how to interact with people with disabilities, identifying and overcoming barriers in the workplace, using respectful, appropriate, acceptable language in any circumstance, understanding appropriate interaction during hiring and interviewing, and understanding what job accommodation is and how it applies in your workplace.

Define mental models and describe how they influence the workplace, identify your own mental models, recognize assumptions in your mental models, reveal hidden assumptions, avoid typical mental mistakes, and implement strategies to adjust inaccurate mental models.

Administer an effective harassment prevention policy, determine what qualifies as harassment and what does not, conduct a thorough investigation when a claim of harassment is made, and implement steps to prevent the occurrence of harassment.

Learn to understand the difference between a safety program and a safety culture, use resources to help you understand the regulations in your area, launch a safety committee, identify hazards and reduce them, apply hiring measures that can improve safety, explain what a safety training program will involve, identify groups particularly at risk for injury and know how to protect them, help your organization write, implement, and review a safety plan, respond to incidents and near misses, and understand the basics of accident investigation and documentation.

Base every working relationship on a common purpose, demonstrate actions that build trust and avoid those that erode trust, model the positive relationship behaviors you seek in others manage, not manipulate, relationships, implement strategies to improve or survive relationships, and set boundaries and stand your ground.

Dispel common myths about business ethics, describe the ideal ethical workplace, implement ethics guidelines and policies in your organization, identify and resolve typical ethical dilemmas, recognize common excuses for unethical behavior, and what to do about them, and deal with unethical coworkers, customers, and vendors.

Understand the nature of difficult conversations and what it takes to handle them, identify the seven stages of handling difficult conversations, use empathy in a way that minimizes negative responses and strengthens relationships, apply best practices for preparing, initiating, and delivering the conversation, and discover how to generate solutions and bring the conversation to a close.